Shipping Policy
Shipping Methods:
All packages are shipped via USPS Ground Advantage or Priority Shipping. (UPS upon request only.)
USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping estimates are in business days (Monday-Friday) excluding holidays.
Order Processing:
We do our best to ship orders as quickly as possible. The typical processing time on your order is same-day if ordered before 12pm PST or next-day if placed after 12pm PST. All orders will ship within 24 hours. Orders placed late Saturday or Sunday will ship the next business day.
Order processing estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.
Our shipping schedule may vary slightly during extremely busy times such as sales events and especially during the holiday season.
Delivery Times:
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. USPS Priority Mail is usually delivered within 3-4 days of being shipped. Please note that USPS shipping time estimates are not guaranteed.
Please keep in mind that tracking information with USPS may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Leafwize Naturals and must be resolved by contacting USPS (see contact information below).
USPS® Customer Service:
Call 1-800-ASK-USPS (1-800-275-8777) or visit https://usps.com/help/claims.htm to file a claim
Once an order has shipped, Leafwize Naturals is no longer responsible for how long an order takes to deliver to you.
Shipping Rates:
Any additional shipping methods and rates can be communicated via email or by calling us directly. If you have any issues or concerns, please contact our team at customerservice@leafwize.com if you need assistance.
Back Orders:
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or potentially remove the item from your order and issue a refund back to your credit card or other method of payment.
Damaged Or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottle(s), wrong flavor(s), etc., please take a picture of the products immediately and e-mail us along with a brief description of the problem to customerservice@leafwize.com.
